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Nadia Asked :Hi there I have a question regarding the S-adjustor. I would like it to be fixed as in the unfixed position it makes the showerhead swivel all the time, and it bangs against the newly tiled wall. For some reason, our tilers think it is impossible to fix it fully as the miniature screw inside the pipe is too tiny to keep the pipe from moving. We have removed the adjuster, but the showerhead still moves all the time, which seems odd and rather unpractical and I am unsure whether it is a design feature or simply an installation error. Can you please confirm if it is possible to fix the pipe in such a manner (with or without the S adjuster ) that the part which holds the showerhead is actually still? Thank you! Nadia
Answered By QS Team :
We are sorry to hear the problem you are experiencing with handset hitting your tiles. Unfortunately, the products handset holder is designed to swivel. All we can advise is tighten the nut, as seen in the below image, and all grub screws on the handset holder to secure the holder better. If the grub screws are too short, we can see if we have any longer grub screws to send out to you.