Last Updated: 24th Dec 2019.
What information do we collect?
When you visit our web site or our physical store, it is likely you may provide us with information in the following way:
- When creating an account online or instore, you will knowingly disclose personal information: your full name and address.
- When buying or selling, either online or instore, we may ask you for documents such as photographic identification and a proof of address.
- Whilst browsing the website, general user information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse the Web Site. This information collected will be anonymised.
- When visiting our store in person, CCTV footage will also be retained.
To enable us to buy and sell with clients we often take personal information to enable us to establish a business relationship. This is usually obtained during client administration for customers wishing to buy or sell. This information we require is used for the performance of a contract. This would include sending you information and updates relating to your order on the email address provided, in additional we may also send reviews and service information relating to your order.
On occasion, we may take your information in the form of either a passport or a driving licence and a proof of address. These details are taken by the staff of QS Supplies Ltd only and will be used to verify your identity in line with our legal obligation under the Anti-Money Laundering Regulations. These details are not used for marketing or shared with third-parties, outside of AML checking services.
Where do we process your information?
Information provided by you, is processed by QS Supplies Ltd staff in the performance of their duties only. All information is processed at our offices. Where your financial information (credit/debit card) is inputted on the website, this is processed by Sagepay.
What do we do with the information we keep?
The information you give us is kept for internal record keeping and accounting. We do not re-sell your information for marketing whatsoever, however we may share your data with law enforcement, government bodies or regulators where we have a legal obligation to do so. This is usually to fulfil our commitments to Anti-Money Laundering and the prevention of criminal activity and combating financial crime.
Accuracy of Information
The personal data that we collect is collected directly from you, we therefore rely on you to supply the information accurately and fairly to the best of your knowledge. Where applicable we encourage you to tell us if there are any changes to your personal data as soon as possible. For example, if your address happens to change, to supply us with the updated new address when possible. Where information is found to be inaccurate, we will remedy the information as soon as possible. If you become aware of any inaccuracies, please contact us directly: email@example.com
Type of Cookies We Use:Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies: Administered by: Us
Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent cookies: Administered by: Us
Functionality Cookies Type: Persistent Cookies: Administered by: Us Purpose: These cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies
Type: Persistent Cookies: Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
Targeting and Advertising Cookies
Type: Persistent Cookies : Administered by: Third-Parties
Purpose: These Cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These Cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place Cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites.
Social Media Cookies
Type: Persistent Cookies: Administered by: Third-Parties
Purpose: In addition to Our own Cookies, We may also use various third parties Cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on. These Cookies may be used when You share information using a social media networking website such as Facebook, Instagram or Twitter.
- Measure and analyse traffic and browsing activity on Our Service
- Show advertisements for our products and/or services to You on third-party websites or apps
- Measure and analyse the performance of Our advertising campaigns
Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:
- The NAI's opt-out platform: http://www.networkadvertising.org/choices/
- The EDAA's opt-out platform http://www.youronlinechoices.com/
- The DAA's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
You may opt-out of all personalised advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (IOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.
The third-party vendors We use are:
Google Ads (AdWord's)
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
How To Opt Out Of Cookies?
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser's official web pages.
We also uses Youtube Embedding feature to display and run Youtube videos. When the Youtube embedded video plays, "Youtube" collects user behaviour information via cookies. According to "Youtube", the data is used for getting video stats, enhancing user friendly habits, restricting abuse, among other things. For a user who is logged in to Google, his data is assigned directly to his account when he clicks on a video. For users who do not want to associate with their profile on YouTube, can log out before activating the button. Google stores data for all users even those not logged in as usage profiles and accesses them. The evaluation is related to the legitimate interests of Google for research and advertising, market research and/or its website personalisation. Fore More information you can visit https://policies.google.com/privacy.
If you have any questions about this Cookies Policy, You can contact us:
By email: firstname.lastname@example.org
By visiting this page on our website: https://www.qssupplies.co.uk/contactus.aspx
By phone number: 0116 251 0051 By mail: 72 Forest Road. Leicester. Leicestershire. LE50DG.
We have a process in place for individuals wanting to know what information we keep about them. This service is free of charge, however we reserve the right to charge/or refuse, if the request is deemed unfounded, excessive or repetitive. We shall provide the information in no longer than one month after having receipt of the request. When requesting information, we will ask you for identification to verify you as the correct recipient of the requested information.
Withdrawing Consent & The Right to be Forgotten
Individuals who have signed up to our services can withdraw their consent and request the erasure of your personal data ("right to be forgotten").
Please note that the above rights are not absolute and we may be entitled to refuse requests, wholly or partly, where exceptions under the applicable law apply. Where we have a legal obligation to keep the information, for example after the completion of a contract. We may refuse a request for erasure, where the processing is necessary to comply with a legal obligation or necessary for the establishment, exercise or defence of legal claims. We will have to hold relevant information for five years after the end of a business relationship. To withdraw your consent or ask for erasure, please contact email@example.com
Right To Complain
Under the GDPR guidelines, every individual (data subject) has the right to complain to the ICO or the applicable supervisory body. To visit the ICO's website, please click the link: - https://ico.org.uk/