Submit Your Questions 3 Questions Answered
Have a question about this item? Ask our technical team. We aim to reply within 72 hours.
Jack Asked :
Please, can you tell me if the handles of this shower bar are made of plastic?
The handles are made of ABS plastic.
Richard Asked :
I have just purchased this valve bar ( Pura BV055 ) from another store. On fitting the valve, I discovered that the controls do not mirror each other in the off position as in the photo. When I turn the left water flow valve fully on, it does it sit with the small button on the top and the oblong tab facing forward to match the temperature switch at 38 degrees. Is this correct? I'm thinking of returning it to the store and reordering one from you.
We contacted the manufacturer, and this is what they replied about the question you asked. "Please be rest assured that this may be correct. Any photos on our website or any other website or in Pura's brochure are library pictures from us, and may differ slightly from the actual product."
Alistair Asked :
I have inherited from a bathroom showroom a Pura arco exposed thermostatic valve with two outlets. However there is no seal for connecting the wall interface to a copper/ steel adapter - should there be a set of seals and if so, can I get them through you?
I am not sure exactly what you need, could you please send a couple of pictures detailing what you have and what you think is missing.
We will soon verify the details and add your rating appropriately.