FAQ's At QS Supplies.

1. Do you have a showroom?

Yes, we do have a showroom in Leicester. Spread across 12,000sq. Ft. of area our showroom is located at 72 Forest Road. Leicester. Leicestershire. LE50DG. Know more about our bathroom showroom in Leicester.

2. How can I place an order with QS Supplies?

Ordering through QS Supplies is simple and easy-all you need to do is call us on phone to place your order or purchase through our website. To know more click here.

3. Which cards do you accept?

QS Supplies accepts Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Paypal.

4. Do you offer a fitting services?

No. QS Supplies is a retail service only.

Can I collect my order from you?

People safety is our top priority and as we are all dealing with the COVID-19 threat, allowing any collections from our Leicester Showroom is on hold at present. We are, however, reviewing the situation so as to make walk-in collections possible in the months to come in the safest and most convenient manner possible.

5. Can I get a further discount?

We already give you the best prices with heavy discounts, however, there may be a further discount possibility for larger orders. Please call to speak with our support team or email us to know more.

6. What kind of guarantees are offered on your products?

We usually stock products that come with guarantees or warranties from the manufacturers. The details of such guarantees are clearly mentioned in our product descriptions. Typically the manufacturer offers guarantees for 1 year, 5 years, 10 years, or even for lifetime. If a fault is detected or developed in any item within the guarantee period, you can contact the manufacturer directly, or contact us and we will be pleased to share your details to them, and help resolve the problem.

7. Can I install your products myself?

If you so wish you can D-I-Y install our products – most come with instruction manuals. However, we generally recommend using the services of a qualified plumber as installations are not always easy and can create problems. If you decide to install yourself please refer the installation manuals, which are supplied with the product, but it’s generally better to call the manufacturer’s technical helpline as they are well equipped to help you. We do not offer technical advice.

1. How long do your products take to be delivered?

Each of our product states Stock Availability lead-time in days. If the items you ordered is in our warehouse, we aim to ship them out for delivery the next working day when ordered before 2pm, and for larger, and medium-sized items before 4pm. To know more about our delivery service, refer this link.

2. What delivery services do you offer?

In this modern fast paced world we realise that there isn't one delivery service to suit all. Keeping this in mind, QS Supplies offer a range of delivery options to try and fit in with your circumstances.
For Small/Medium Products
(Delivery by Yodel, DPD, Fedex & Interlink) To enable you to track your deliveries online, you will be e-mailed the consignment number and carrier details.
For Large/Extra Large Products
(Delivery by Pallex). The transport company will directly contact you through email/telephone with the consignment details to arrange a suitable time for delivery. To know more about our delivery service, refer this link.

4. What is the delivery time for your products?

For every product, we mention stock availability or lead-time indicator in days. If the items you ordered are in stock at our warehouse, then we endeavour to send them out for delivery the next working day if you order before 2pm, for large items, or before 4pm for smaller goods.

The lead time in days indicator is the closest estimate for the time it will take us to deliver the item to you. We will either order products directly from the manufacturer, or get them to us and then ship to you. The longest lead-time is the most appropriate one, as in most cases, we try to collect your order and dispatch it all together. However, we are always ready to help with an urgent order, in such cases, you can email us or call us at 0116 251 0051.

6. Do you deliver outside of the UK?

If you can arrange a courier company to deliver outside of the UK, we can ship your order to the carrier company’s UK address.

7. What happens if I am not home when my delivery arrives?

We deliver small items using parcel couriers. You will be informed of a 1 or 2 hour delivery slot on the delivery day by text or email. If you are not home, delivery will be attempted again the next day. You can also reschedule using the calling card the courier leaves.

For delivery of large orders, the couriers will call ahead and fix a suitable delivery time. If you are not available at the arranged time, there may be a delivery charge payable for the second attempt.

8. What do I do if my delivered item arrives damaged?

If your order is damaged, please inform us within 48 hours of delivery to resolve the issue. You can learn more about How to Report Damage / Faulty Items from this link.

9. What should I do if an item is missing from my delivery?

If you are missing an item from your order, chances are the item is still on the way. When our warehouse is out of stock but an item is available with the manufacturer we split orders into multiple consignments. It is best to match the delivery note within the package with your items for a better idea. In case of mismatch, please email us at support@qssupplies.co.uk.

10. Can you deliver the next day?

If you place an order before 12 pm and the item is in stock with us then we can arrange next day delivery.

10. Can I cancel an order after delivery?

For orders cancelled once the goods have been dispatched from our distribution centre. Such cancellation of orders will result in a refund of the products, less any costs incurred by us in recovering the items back to our distribution centre. The exception is certain special items that are not eligible for return and this will be clearly indicated at the time of order. Read more about Our Returns policy.

1. Can I return my order?

We will offer a refund on items that are returned to us within 14 days after delivery. We may open the item and inspect for suitability of return at our discretion. We recommend you use an insured courier service to return items to us. Know more about our returns policy here.

2. Do I have to pay to return an incorrect item?

If the item we sent you does not match your order confirmation and delivery note and you inform us within a reasonable time and have not installed the item then we would be pleased to issue a replacement at the earliest. We will arrange to collect the item at the same time as the replacement delivery at no extra cost to you.

1. How To Report Faulty / Damage Items

If your item is damaged or faulty, you can report your product through our Online report Center during the return period. Refer This Guide On How To Report Faulty & Damage Items

2. How quickly do aftersales respond?

We aim to reply to customers as soon as we can, and no later than within 48 hours of your initial contact. The status of your query or request is updated on our portal and you are welcome to make edits and additions to your request or complaint. The complaint status will also show you how we are solving the issue.

3. Who do I speak to about my problem?

Our sales and support team are available to discuss any issue you might have related to the products you are looking to purchase or for the products you have already purchased. You can call us on 0116 251 0051. Our phone support opening times are:

Please note-The significantly high number of calls we receive means that emailing us at support@qssupplies.co.uk is likely to be faster means to get in touch with us and get your issues resolved.

4. What about incorrect items sent to me?

QS Supplies recommend you inspect your order as soon as it arrives, or at the earliest possible time. If you believe the item you received is not the item you ordered, we would recommend the following steps:

1. Check the product code on your item box and verify it with your delivery note and with the code on your order confirmation.
2. Check your order confirmation for the correct items.
3. Click a picture of the goods you received.
4. Create a ticket for our support team

Our support team will arrange for the correct item to be sent to you and also have the incorrect item collected at the time of delivery of the new item, all at our cost.

5. What is your policy on Faulty items?

If you find that an item you purchased from us is not performing as expected our support team will help resolve the problem. Generally, items can sometimes have performance issues due to a manufacturing fault or because of the installation. Installation faults arise in due course of time and may not be immediately known.

We recommend you get a plumber/fitter to inspect the item and identify the problem first. You can then connect with the technical team of the manufacturer who can troubleshoot the issue with the plumber and get it rectified quickly and efficiently.

Manufacturers technical teams contact numbers:

Manufacturers assure you seamless after sales service at all times and have dedicated teams to help with any issues you may face with their products. Your plumber must be the first person you connect with to diagnose the problem, along with whom you must try to resolve the issues with the technical team. Pictures and videos will help in faster resolution of any problems. You can contact them at the numbers mentioned below: