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Philip Asked :Hello to you QS Supplies, interested in the Tavistock Structure close coupled toilet, could you please tell me if the outlet area at the bottom of the inside of the pan is not narrow like some of the modern pans on the market now, reason being we purchased a Rak close-coupled unit on the internet, similar design to the Tavistock Structure and the outlet design shape in the bottom of the pan was very narrow for solids,, so is it possible you could send me a photograph of the inner pan/outlet please,, then I can purchase with confidence from you, hope this request is ok, Kind regards, customer Philip .T.Taylor, Newport..
Answered By QS Team :
All of Tavistock toilet pans go through a rigid design and development process to ensure that their performance is in accordance with British Standard BS EN 997 criteria. This includes surface wash, solid and liquid waste removal, specifying standard-based weights and dimensions of the sample used for testing. We have attached a technical data sheet on the Structure range, which should give you all the information you require to see if it will suit your installation. We are unable to give any additional measurements but can assure you that all of Tavistock pans adhere to the relevant British Standards and testing.
Steve Asked :I purchased new chrome covers and the inner plastic plugs to fix the toilet seats from moving. they have been tightened over the past two years but the tempo of the plastic plugs just turn around. I need to knock them through and push news plugs in, but so far unable to find a stockist.
Answered By QS Team :
Thanks for your enquiry, Steve. If you have purchased this from us and provide us with the order number, we can ship it out from Tavistock to you for free. Hope it Helps.
Steve Asked :All 3 toilet seats have become loose and can no longer be tightened. Where can new parts be ordered?
Answered By QS Team :
Thank you for your email. Have you gained access to the top fix screw?
Jerry Asked :Can you supply the Tavistock Structure toilet with a left side exit?
Answered By QS Team :
The Structure toilet is supplied with an inlet on the right-hand side only and not available on the left.
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