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David Wolverhampton Date: November 2, 2015
Firstly, I have no problem with the ordering process and the email information provided at the time. Secondly, I am very pleased with the product. The installation being straightforward. The delivery process was, however, somewhat less than what I expected. 1. after 10 days I had not heard from you either by phone or email about anticipated delivery date. 2. having telephoned you at this time I was told the item had been delivered, it had not. 3. you told me you would look into and ring me back 4. you did not ring me back but sent an email with delivery anticipated in 2-3 days - no exact date given. 5. your delivery carrier then turned up without any prior notification. 6. your delivery process says- " Your order number is QS-941823 . As soon as your items are ready to dispatch we will email you the shipping details which will include Tracking Number and Carrier Company details". 7. at no time were we advised of the exact delivery date and time. 8. consequently we were not at home. 9. My next door neighbour (who is in his 80's) struggled to get it into his Garage, the item being fixed on a pallet and quite heavy. 10. My wife and the neighbour subsequently struggled to gat it from his garage to my house!. Overall, whilst I'm pleased with the product - the delivery process leaves a lot to be desired.
Helpful?
We are sorry for the inconvenience caused to you. We would take this in note and take necessary against the person who was dealing with your order Thanks
OVERALL RATING 3 Stars
david luton Date: June 13, 2015
good screen, although heavy I managed to install on my own.the bottom seal does not seal correctly, I am on my second seal but this does not seal properly in the corner.
Helpful?
OVERALL RATING 3 Stars
Have a question about this item? Ask our tech team. We aim to reply within 72 hours. If you want to know get answers fast, please call us on 0116 251 0051
Colin Asked :Is the glass clear and transparent or frosted or "cloudy"?
Alison Asked :Is this hinged or not, please?
Answered By QS Team :
Yes, it is barrel hinged so it will swing in and out.
Mitch Asked :Can you tell me how wide the fixed panel is?
Answered By QS Team :
The width of the fixed glass panel is 300mm approximately.
Mike Asked :I can't find the fixing instruction tab.
Answered By QS Team :
You can download the pdf by clicking the Technical button above, or use this link and paste in address bar: https://images.alt.qssupplies.co.uk/2016-11-2--5-14-40-794.pdf
Mike Asked :How many fixing points does the shower screen have on the vertical (hinge) side? We are tiling everything to understand whether we can change this for a new one without ruining the tiling in the future.
Answered By QS Team :
The complete installation instructions PDF is available; you can download it from the technical tab.
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