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Mrs Asked :We bought this tray with waste in 2017. The waste doesn't have a mesh filter, and so the waste pipe fills up with hair - do Simpsons do something like a filter/mesh or a different type of waste?
Answered By QS Team :
Unfortunately, the manufacturer does not offer a 'mesh filter' to the vortex waste. The waste is designed to reduce in diameter through the waste to thrust water at a velocity, so no debris is within the waste. If your tray is beginning to fill with water more quickly than normal, then there is likely a blockage within the pipework. You can use a drain un-blocker to assist with removing the blockage. Please ensure the solution is directly poured into the waste and doesn't make contact with the tray.