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Mrs Asked :We bought this tray with waste in 2017. The waste doesn't have a mesh filter, and so the waste pipe fills up with hair - do Simpsons do something like a filter/mesh, or a different type of waste?
Answered By QS Team :
Unfortunately manufacturer do not offer a 'mesh filter' to the vortex waste. The waste is designed to reduce in diameter through the waste to thrust water at velocity so no debris is within the waste. If your tray is beginning to fill with water more quickly than normal then it may be likely there is a blockage within the pipework. You can use a drain unblocker to assist with removing the blockage. Please ensure the solution is directly poured into the waste and doesn't make contact with the tray.