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Alan Davidson Glasgow Date: October 3, 2016
Great Service
Kept informed of order status and part arrived on time - great service
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OVERALL RATING 5 Stars
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Questions & Answers
Submit Your Questions 5 Questions Asked
Have a question about this item? Ask our tech team. We aim to reply within 72 hours. If you want to know get answers fast, please call us on 0116 251 0051
Jan Doole Asked :We have purchased a Simpsons High Flow Shower Waste STHFW6190 which was installed a couple of weeks ago. The drainage from the shower tray has been slow when soap is used in the shower - when we test using just water it seems to be fine. We have to stop the shower half way through to allow it to drain. It is the soap which seems to cause the problems. We have cleaned it after each shower removing any hairs but there is still a problem. When we remove the cup inside the waste, the drainage is much better. Can we leave the cup out as the hairs are mainly caught in the other part of the waste? Thanka
Answered By QS Team :
Apologies for the delay. You can leave the cup out if you wish, but we obviously cannot guarantee that there won’t be any hair that gets into the pipework. Soap shouldn’t be slowing your drainage down. Do you know or have any information anything about the pipework configuration underneath?
Julie McDowell Asked :I have had a simpsons 1200 x 800 shower tray and a simpsons high flow shower tray waste installed since end of January this year. No leaks until last week. We have discovered it is coming from the waste so re-siliconed it but still no joy. Leak is bad. Please, could you advise what it could be? It is not coming from the pipes below but the waste trap above.
Answered By QS Team :
Sorry to hear of this. The waste trap itself, in essence, is just a vessel for the water to flow through and is so simple in its design that faults are usually down to installation problems. Do you have any images at all?
In the meantime, please see troubleshooting waste guide which you can download from the technical tab above. Have a look and see if anything on there could be causing the issue.
Nick McLeod Asked :We seem to be having problems with bad smells entering the shower cubicles. STHFW6190 shower wastes have been fitted to the trays but on closer inspection, these wastes are not traps. Is this correct and therefore traps should have been fitted at some point on the waste system? Can you please confirm? Kind Regards Nick
Answered By QS Team :
Please have a look at this image: https://assets-smallimage.qssupplies.co.uk/QS-V60693_2_mn.jpg
There should be a cup inside the waste, and also should be a water seal on the bottom to prevent smells returning up the waste pipe. Please also see this (url https://images.alt.qssupplies.co.uk/2016-11-29--6-59-6-33.pdf), which is about troubleshooting guide to fitting our wastes, please ensure these steps have been followed. For example, if flexi pipes have been used; soap can become clogged in the folds and rot, causing bad smells.
Reg Ellwood Asked :Would you kindly let me know how I can obtain a replacement upper gasket for the Simpsons Shower trap, QS-V606093? Thanks & regards, Reg Ellwood (M) 07788 72 0099
Answered By QS Team :
We are unable to provide spares for this particular waste; a replacement waste would be required.
Angela Asked :Can I open the cover to clear the drain of residues? Thanks
Answered By QS Team :
Yes, the top will pop off and there is a removable hair trap inside. Please refer installation instruction manual, which you can download from the technical tab above.
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