The unit and sink arrived in good condition, but the sink itself did not seat itself properly and rocked by at least 3-4mm on the unit due to poor manufacture of the porcelain base. This required my plumber to use a large amount of silicon sealant and packing to stabilise the sink. Also the bolts provided for the handle were much to short and wouldn't screw onto the handle. Fortunately I had a spare handle from my bathroom renovation which allowed me to fix this problem. When I contacted your company I was requested to send an image of the problem bolt. This is ridiculous as it would prove nothing. A short bolt is a short bolt.
Reply By QS Supplies
Thanks for your feedback Michael, the reason we were asking for the picture of the short bolt was for the manufacturer. We could have shown the picture to the manufacturer and got a replacement for you. We trust our customers, and we apologise for the inconvenience caused to you.
Nice deep sink, just the job for my needs. Looks smart in downstairs loo. Tap a little large so hand wash has just room to sit behind it.
Very good service, unit arrived in perfect condition ready to rock and roll, Gary Evans
Submit Your Questions 2 Questions Answered
Have a question about this item? Ask our technical team. We aim to reply within 72 hours.
Mike Asked :
Are you able to supply the cabinet only without the basin? I have an old unit, and the cabinet has been damaged. But the basin is fine, and I wondered if it's possible to purchase the cabinet only? Thanks
Yes, it is possible to buy only the furniture unit. But for this, first, you have to call our sales department and arrange it for you. Order Hotline: 0116 251 0051 - hope this helps.
Tim Asked :
Re. Lauren Minimalist 480mm floor standing cabinet and basin. Can the door be hung left-hand? This is critical in our compact toilet.
The door of this unit can be fitted for left or right-hand opening.
We will soon verify the details and add your rating appropriately.