REVIEWS & RATINGS
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Steve Hooper (Hooper's Plumbing & Heating) STEVENAGE Date: November 25, 2016
Bath woes!
I ordered this bath as per my customers’ requirements. (I am a plumber/bathroom fitter and gas engineer. The price was OK, not the cheapest but good enough. I specifically ordered and un-drilled bath as I always fit the quick release tap kits. The holes are larger than the standard tap holes so I always order my baths un-drilled. The bath arrived on the day I specified which was good but... it arrived on a bizarre wooden structure. Basically it was 2 pallets to form an L shape and wooden cross bars. The bath was stood upright and then cling filmed. OK I get the 'keep it safe in transit' idea but seriously! I order baths all the time and they always come loose and easy to lift off a lorry. Not this one! When I said to the delivery driver I would unwrap it so he needn't pallet truck it off he said he doesn't take things back. Great, I subsequently had to pay for the pallets and wood to be taken away...this bath now became expensive. When inspecting the bath, I discovered the tap holes had been drilled. Just what I didn't want. I had to very carefully cut larger holes and anyone who has tried this will know how hard it is. Fortunately, I made a jig to assist. So this bath not only cost me more but I had the cost of waste removal and time re drilling the tap holes. I sent an email of complaint but 2 weeks later still had no reply. Great customer service guys! I would be reluctant to order from QS Supplies again unless they can sort these issues out in the future.
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Reply By QS Supplies
Thanks for your review. Sir, we looked into your order, it says in the description of the product, the bath comes with two tap holes, for no tap holes, you need to select the option, which is listed below. Unfortunately, you didn't clicked on no tap holes, thats the reason as per your order we sent the bath with two tap holes. We are sorry to hear about the problems you had.
OVERALL RATING 3 Stars
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Tori London Date: August 20, 2015
Spacious
What a spacious bath! Suits my needs to the T coz I like lots of space. Lovely elegant finish and quite a performer too. Full marks from me. Honestly, its not bad at all, its not flimsy; Liked this bath for its simple design and pure white finish, and the fact that it is spaciously designed, which makes it quite a steal. Its deep, and QS was really helpful for informing me about the delivery and shipping.
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1 of 1 People have found this Review useful
OVERALL RATING 5 Stars
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Lesley Elmore Aylesbury Date: November 30, 2015
Excellent
Excellent service. The staff were very helpful and friendly. The bath arrived on time and was of a high quality. Our plumber commented on the quality of the bath and asked for the company details so that he could recommend them to his customers.
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OVERALL RATING 5 Stars
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Peter Liverpool Date: August 20, 2015
Hand Grips
The hand grips are the most important feature of this product. It gives an extra edge to this product and that’s one of the reasons why I bought it.
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OVERALL RATING 5 Stars
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Jo-ann Cook PORT TALBOT Date: March 3, 2017
Excellent
Excellent service. Product exactly as described. Fast delivery. Would highly recommend. Great value for money.
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OVERALL RATING 4 Stars
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JK Northampton Date: June 12, 2015
Good
Quality product and quick, efficient delivery. Quality administration.
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OVERALL RATING 5 Stars
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Dawn Norquoy Daventry Date: August 28, 2015
Great Service
First Class Service Fast Delivery First Rate Company
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OVERALL RATING 4 Stars
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Jane Slough Date: August 15, 2015
Lovely
Very comfortable, looks good, quality feel.
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OVERALL RATING 4 Stars
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Jane Slough Date: August 6, 2015
Good quality
Nice feel, good quality.
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OVERALL RATING 5 Stars
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Questions & Answers
Submit Your Questions 2 Questions Asked
Have a question about this item? Ask our tech team. We aim to reply within 72 hours. If you want to know get answers fast, please call us on 0116 251 0051
Roger Evans Asked :Hi, Can you tell me how many litres of water this bath holds?
Answered By QS Team :
Hi Roger, The Trojan Bath can hold approximately 140 liters of water.
Hope this information is helpful.
Regards,
QS Team
simon Asked :OP-31106 bath panel Can you please tell me what it is made of? Regards Simon
Answered By QS Team :
Thanks for your enquiry. It's made up of acrylic.
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