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Have a question about this item? Ask our tech team. We aim to reply within 72 hours. If you want to know get answers fast, please call us on 0116 251 0051
Jean-Yves Asked :Hello, I bought this shower tap 7 years ago, and be very happy with it. However, now the thermostatic cartridge has cracked. Do you sell a replacement cartridge? if not could you give me some reference number so I can buy a replacement?/ Many thanks,
Tom Asked :Are these still supplied with the reversible cartridge? My hot and cold are the wrong way round, and this does seem to be a solution. Thanks
Answered By QS Team :
The CD324 has never been reversible? Only the showers fitted with Valquest brown plastic cartridges can be reversed. You would have to change pipe work in the wall. The hot water comes to the on/off on the left, and cold water comes to the thermostat on the right of CD324.
Peter Asked :Hi, I bought this tap just under a year ago from you, but the thermostat is not letting hot water get through, do you have a replacement thermostat I could try. Many Thanks Peter
Answered By QS Team :
Have you taken the cartridge out and cleaned it from any limescale that may have built up, If that does not work you can call Ultra Technical at 01422 417110 and select option 5.
PAUL Asked :The ultra reef thermostatic bath shower mixer tap cd324 comes with a 10-year warranty, what does it cover mainly, is the cartridge included in the warranty?
Answered By QS Team :
Cartridges come with a 12-month warranty; the full warranty will cover faults in/on the mixer body and surface finish failure and such.
tom Asked :What is the Valquest cartridge? Thanks.
Answered By QS Team :
Ultra Thermostatic Shower Valves contain the patented Valquest cartridge, making them simple to install and easy to maintain after installation. The cartridge is fully reversible, meaning if hot and cold supplies are the wrong way round, it doesn’t need re-plumbing. Remove the cartridge, turn 180° and replace. It is highly resistant to calcium build-up, even in hard water areas. Full thermal protection to prevent scalding even in the event of hot or cold water failure. Thermostatic control to +/- 2 degrees even if the temperature or incoming pressures fluctuate.