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Have a question about this item? Ask our tech team. We aim to reply within 72 hours. If you want to know get answers fast, please call us on 0116 251 0051
Peter Asked :Hi, i bought this tap just under a year ago from you but the thermostat is not letting hot water get through, do you have a replacement thermostat i could try. Many Thanks Peter
Answered By QS Team :
Have you taken the cartridge out and cleaned it from any limescale that may have built up, If that does not work you can call Ultra Technical at 01422 417110 and select option 5.
PAUL Asked :The ultra reef thermostatic bath shower mixer tap cd324 comes with a 10 year warranty, what does it cover mainly, is the cartridge included in the warranty?
Answered By QS Team :
Cartridges come with 12 month warranty, the full warranty will cover faults in/on the mixer body and surface finish failure and such.
tom Asked :what is the valquest cartridge? thanks.
Answered By QS Team :
Ultra Thermostatic Shower Valves contain the patented Valquest cartridge - which makes them simple to install and easy to maintain after installation. The cartridge is fully reversible, meaning if hot and cold supplies are the wrong way round, it doesn’t need re-plumbing. Simply remove the cartridge, turn 180° and replace. It is highly resistant to calcium build-up, even in hard water areas. Full thermal protection to prevent scalding even in the event of hot or cold water failure. Thermostatic control to +/- 2 degrees even if the temperature or incoming pressures fluctuate.
Richard Asked :I have just moved into a flat with a combi-boiler that has a mixer shower fitted without a thermostat. I am hoping to replace the mixer unit without having to go under the bath, and replace the mixer unit with a thermostatic mixer unit. The mixer unit that is currently fitted appears to be an identical shape as the Ultra Reef Thermostatic Bath Shower Mixer but without the thermostat. Like the Ultra Reef, it has a gap of 180mm between the centres of the hot and cold pipes, and slopes inwards so that the next two nuts are closer together. The dimensions of the Ultra Reef Thermostatic Bath Shower Mixer are shown as 180mm between the centres of the hot and cold pipes, which is the same as my fitting. On my mixer, the next two nuts are only 155mm apart, but it is not clear from the product dimensions what the same measurement is on the Ultra Reef Thermostatic Mixer. Would you be in a position to confirm the measurement between the centre of the two nuts? These are not the nuts where the unit fits onto the hot and cold pipe, but the nuts that are level with the top of the unit. I am hoping I may be able to fit the unit from the afore mentioned nuts, as this would allow me to fit the unit without having to struggle under the bath itself.
Answered By QS Team :
The valve has dimensions between the nuts of 150mm which I think will be same as yours. Please contact Ultra and they can see about getting a thermostat cartridge.
Gloria Asked :is this Ultra CD324 thermostatic deck mounted bath shower mixer to TMV2 standard. I am seeing a lot of reductions on this model and wonder what is wrong with it.
Answered By Aspi :
The turning knobs are slipery to turn. old people may find it difficult. as we use it more and more the flow rate knob gets harder to turn on the disk washer. the shower outlet would have been better on the top. The thermostat control is not that well regulated.
Hope this helps in modifying this design.
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