What is your process in cases where the wrong product was delivered?

It is extremely rare that you will receive an incorrect product. If you believe that this confusion happened at our end, you may email the Online Customer Support Team at orders@qssupplies.co.uk or connect with us through Live Chat Button on the same day you got the delivery, along with a picture of the incorrect item received.

The product picture can be shared with the dispatch department or suppliers to prove that the wrong product has been picked and sent, and to arrange adequate collection facilities. Sending photographic evidence removes any doubt and allows us to provide a swift resolution.

After investigation, we will have the incorrect product collected and arrange delivery of the correct product, at no extra cost. You will be updated about the collection and re-delivery dates. Both collection and re-delivery can be on the same day but may not be at the same time.