Submit Your Questions 4 Questions Answered
Have a question about this item? Ask our technical team. We aim to reply within 72 hours.
Leon Asked :
I have a box unit which is 18mm thick and 500mm wide on the outside to outside of the unit, and I was wondering if this frame fits directly into a 500mm box or if the frame is exactly 500mm wide or a bit narrower.
The frame is exactly 500mm wide, I'm afraid.
Penny Asked :
Is this product compatible with water supply from left/right or back?
The water inlet is on the left side of the cistern.
Tony Asked :
Does this frame work with the RAK cloud rimless wall-hung WC pan?
Yes, the RAK Top/Front Flush Concealed Cistern And Frame are compatible with the RAK Cloud Rimless Wall-Hung WC pan.
Renato Asked :
Hi, I just bought the RAK Top/Front from you and realised it doesn't allow the drainage to be mounted laterally, only vertically. This is due to the shape of the plastic connector, and I was wondering if I could buy a spare connector that is compatible and allows lateral rather than vertical drainage connection.
The pipes can be removed by releasing the black plastic clamp holding it to the frame, purchasing a standard straight waste pipe, and then reattaching it to the frame using cable ties. Your plumber should be able to source a pipe from any plumber's merchants.
We will soon verify the details and add your rating appropriately.