Can I exchange items & Returns for Faulty / Damage Items?

In general, we don't offer exchanges, but in rare cases, we do consider an exchange. We need your request in writing through email, after which we will coordinate with the supplier/manufacturer to confirm the possibility of an exchange. Same brand items can only be exchanged

Once the supplier agrees, goods can be exchanged for a nominal charge which will change with the supplier. Exchange will be considered only if you email us within 14 days after delivery and the goods must be in saleable condition.

For Faulty/Damaged/Defective Products

We will examine the returned product(s) and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product.

It is highly advisable to check the product(s) for damage, preferably with the delivery driver and to notify us of any damages within a reasonable period. The driver will wait whilst you check the goods for damages (This only applies to palletised delivery.)

Click Here to see How to Report Damage / Faulty Item

Do I have to pay to return an incorrect item?

If the item we sent you does not match your order confirmation and have not installed the item then we would be pleased to issue a replacement at the earliest.