I bought this item about four months ago and still in the box. When the installer tried to install the toilet, they couldn't because he needed access to the wall. When I contacted QS to exchange the item, customer services told me they could not help me because the item was purchased nearly 30 days ago. They have a different policy of 15 days return, so I had to buy another one because it was more than 15 days. This one is still sitting in my shed in the original box.
Toilet was bought for my mum. Have previously used qs for my own bathrooms and found service to be first rate. This toilet arrived quickly and was well packed. Toilet chosen from internet research. Style, features and price met all expectations. So far no problems at all with toilet. So excellent rating
Submit Your Questions 5 Questions Answered
Have a question about this item? Ask our technical team. We aim to reply within 72 hours.
Mr Asked :
Can this toilet be connected to a bottom outlet that has a flexible coupling? What is the maximum distance from the waste pipe to the wall?
Please see the attached technical line drawing for the measurements you require.
Rose Asked :
Could you please tell me if the water inlet on the cistern is on the right or left?
It’s on the left but can be swapped to the right-hand side.
Helen Asked :
I was looking to purchase the RAK Tonique fully back-to-wall close-coupled toilet and wondered if 1. the actual toilet seat covers right to the edge of the pan, or is it only the lid that fully covers the seating area? 2. Does this toilet have a wide-fitting flush valve?
The wrap-over seat fits the edge of the pan. The cistern is fitted with a standard-size syphon valve; I wouldn’t say it is wide.
Graeme Asked :
Can you please tell me where I can view the instructions on how to adjust the flush quantities so I can get the maximum of 3 and 6 litres? I, unfortunately, miss placed the leaflet that gave this information.
The cistern fittings are pre-set at 3 and 6 litres when fitted at the manufacturer's production unit, so there is no need to change after being fitted.
Nigel Asked :
I am looking at the RAK Tonique fully BTW closed coupled WC with a soft close toilet seat. How far does the unit's base extend from the wall, i.e. the distance between the rear of the toilet unit at floor level and the front of the unit at floor level?
The distance is 500mm.
We will soon verify the details and add your rating appropriately.