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Reviews & Ratings
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Victor Southampton Date: September 7, 2015
Bad experience
I bough this item about 4 month ago and still in the box. When the installer try to install the toilet it couldn't because he needed access to the wall. When I contact QS to exchange the item, customer services told me they could not help me because the item was purchased nearly 30 days ago and they have an extrite policy of 15 days return, so because it was more than 15 days I had to buy another one. This one is still sitting in my shed in the original box.
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OVERALL RATING 1 Stars
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Paul LYTHAM ST. ANNES Date: October 3, 2015
Good service
Toilet was bought for my mum. Have previously used qs for my own bathrooms and found service to be first rate. This toilet arrived quickly and was well packed. Toilet chosen from internet research. Style, features and price met all expectations. So far no problems at all with toilet. So excellent rating
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OVERALL RATING 5 Stars
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Questions & Answers
Submit Your Questions 4 Questions Asked
Have a question about this item? Ask our tech team. We aim to reply within 72 hours. If you want to know get answers fast, please call us on 0116 251 0051
Rose Asked :Could you please tell me if the water inlet on the cistern is on the right or left? Many thanks
Answered By QS Team :
It’s on the left but can be swapped to the right-hand side.
Helen Asked :I was looking to purchase the RAK Tonique fully btw close-coupled toilet and wondered if 1. the actual toilet seat covers right to the edge of the pan or is it only the lid that fully covers the seating area? 2. Does this toilet have a wide fitting flush valve? Thanks.
Answered By QS Team :
The wrap-over seat fits the edge of the pan. The cistern is fitted with a standard size syphon valve; I wouldn’t say it is wide.
Graeme Asked :Can you please tell me where I can view the instructions on how to adjust the flush quantities so I can get the maximum of 3 and 6 litres as I unfortunately miss placed the leaflet that gave this info. Thanks.
Answered By QS Team :
The cistern fittings are pre-set at 3 and 6 litres when fitted at the manufacturer production unit, so there is no need to change after being fitted.
Nigel Asked :I am looking at the RAK Tonique fully BTW closed coupled WC with soft close toilet seat price £134.77, code MFC code TONBTWPAK. How far does the unit's base extend from the wall, i.e. the distance between the rear of the toilet unit at floor level and the front of the unit at floor level?
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