Four months after installation, the boiler thermostat failed, and the internal temperature reached 103 degrees centigrade. Hot steam and boiling water were ejected under pressure from the tap, which all seemed pretty dangerous. QS Supplies, the retailer and Sterling, the manufacturer, have been very good and replaced the boiler under warranty (though I have to fit it myself.) I do wonder, though, why the boiler can be allowed to fail in this way. I dread to think what might have happened if I hadn't been present when it failed. I would expect it to have some failsafe to prevent overheating. My confidence in the product (and the replacement boiler has been severely dented. The tap itself otherwise works well, and if it weren't for the boiler issue, I would have given it 5 stars.
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Raj Asked :
Can this tap be converted to a pull-out tap?
This cannot be converted to a pull-out tap due to the boiling water. Having it as a pull-out would be a safety issue.
PUNEET Asked :
For LED in the tap, the electricity supply comes through the kettle boiler, or does it need a separate supply from a socket, please?
A socket plug-in supplies the tap LED’s power.
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