How do I return my order if I ordered the wrong items?

Most items you order can be returned, provided you inform us within 14 days of delivery of this error.

You can inform us in writing at support@qssupplies.co.uk, or you can connect with one of the live agents. The email must contain your return request with order number, shipping postcode, an image of the product(s) and reasons. You will first need to ensure that all products are unopened and not changed or damaged in any way. After we receive our request and confirmation as required above, our Customer Support Team will send you an email with our returns process.

You are responsible for the cost and risk of returning the goods to us. You need to write the order number on a separate sheet inside the packaging, so it's easier for identification of the items. Do not mark your original packaging.

You should send the goods at the following address:
Unit A. Kaby Business Park.
Nedham Street.
Leicester.
E2 0HE.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the purchase of goods or proof of received return delivery.

If you have any questions regarding the returns:
You can email us at support@qssupplies.co.uk
You can call us on 0116 251 0051
You can write to us at Contact Us

We can also arrange a collection, upon request for a small fee calculated based on size, weight and collection location of the product(s).

If you choose to return by post, enclose your order information in the return parcel so we can identify your order. To prevent any confusion, you can send returns by signing for delivery as evidence of the return. We will not be liable in any way for any lost deliveries. Once we receive the return, we will inspect them and then proceed with the refund.

Please note, some items are non-refundable and we are unable to consider them for a return. What not accepted is mentioned in our Returns Policy