What kinds of guarantees are available with your products?

Guaranty/Warranty is outlined in detail on each of our product pages, and depending on the product you purchase, the length and terms and conditions under which the guarantee is offered remain valid. Some brands/manufacturers may require you to register your guarantee with them. If a fault develops during the product's lifespan, we usually direct you to the manufacturer to make a claim as per the terms of your guarantee.

Having said that, you can contact us about any problem you face with a product purchased through us. We will do our best to resolve the problem either directly or by liaising with the manufacturer on your behalf.

As a reputable retailer operating in the UK, we ensure our products meet the highest possible quality standards, perform reliably and live up to their claims.

It's best not to install any faulty items until you have been advised to do so. Products received with an apparent fault can usually be replaced, the fault cured, or the faulty part replaced after investigation by a qualified technician. Our partners will not cover any refitting or associated costs that were avoidable.