Why is my order delayed?

The delivery times given to you are approximate and on occasions may change due to different reasons. If we come to know of a possible delay to your order, we will email you with this information.

Some of the reasons why an order is delayed are:

• Vehicle breakdowns: Transport disruptions can affect the delivery schedule.
• Unsuccessful Deliveries: If nobody is present to receive an order - deliveries may need to be rescheduled.
• Damaged Items: If an item is found to be damaged at the time of dispatch - it can cause further delays.
• Incorrect Shipping Address: Incorrect shipping information or incorrect postcode or incorrect contact information can delay delivery arrangements.
• Bank holidays: Less working days can affect dispatch and delivery times.
• Severe weather or road closures: Unexpected conditions may prevent on-time deliveries in certain areas.
• Supplier stock: An item may become temporarily unavailable, or a manufacturer's stock delivery may be delayed.