Why have some charges been applied to my order?

We believe in transparent pricing with no hidden charges when you shop on our website. However an additional delivery or collection charges may apply in the following circumstances:

• Cancellation after dispatch: You request to cancel your order after it has been dispatched from our or supplier warehouse.
• Missed deliveries: Nobody is available to accept your order on two or more delivery attempts - despite advance notice of the delivery dates.
• Refused delivery: The correct items were delivered - but you didn't accepted the item(s).
• Collection of incorrectly ordered items: You order an incorrect item and ask us to arrange its collection.
• Undisclosed access restrictions: Delivery cannot be completed because you have not told us about access restrictions at the delivery address.

Any applicable charges will be explained to you in advance. These may be deducted from your refund or paid through our website using a personalised payment link sent to you.