What is my order status?

Once you place the order, your order is scrutinised and undergoes a set process. Log in to your online account to know the status, which will display PENDING, Paid, Shipped, COMPLETED or CLOSED

Here is what each one means:

• PENDING:Indicates orders that are accepted and have pending payment from the customer. On very rare occasions, if you have already made the payment and your order is still showing as Pending, there may be a delay with the Payment Gateway, and the Pending Payment will automatically change to Paid Status within 30 minutes. This is the ideal stage to call us if you wish to amend or remove any item(s) from the order.
• PAID:This means your payment has gone through successfully and your order is with our E-commerce team, who are ensuring it is picked and packed.
• SHIPPED:This status will show after dispatch to you. You will receive an email with a tracking number so you can track your order.
• COMPLETED:This means that your order should have been delivered successfully to you. After order completion, your order information stays in our online archives for the next few years, in order to honour your guarantees/warranties.
• CLOSED:In cases of refund, once your order has been fully refunded, you will see this status. Your order will also remain in our online archives, without any further action.

You will receive an email notification each time your order status changes.